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How We Handle Your Account Information

We collect what we need to verify your account, process your bKash, Nagad and Rocket transactions, and keep your login secure. This policy explains what data we hold, how long we keep it, and how you can request changes or deletion.

Account verification dataPayment transaction recordsDevice and session logsContact preferencesWallet verification details
7000 bd How We Handle Your Account Information
PRIVACY CONTACT

Reach Our Data Team

If you want to know what data we hold, request deletion after account closure, or update the mobile number tied to your wallet verification, these channels connect you to the team that handles privacy requests for Bangladesh account holders.

Team online

Live Chat

Open the chat bubble on any page and ask for the data-protection desk. The agent will verify your account and walk you through the request form so you can see what information we have on file.

Email Support

Send your request to the support address listed in your account dashboard, include your registered mobile number, and describe what you need—copy of data, deletion request, or consent withdrawal for marketing messages.

Account Dashboard

Log in and check the privacy-settings panel where you can update contact preferences, review recent login sessions, and download a summary of your deposit and withdrawal history in CSV format.

DATA HANDLING

How We Protect What You Share

We use SSL encryption between your browser and our servers so wallet numbers and login credentials travel securely. Payment processors—bKash, Nagad, Rocket—handle transaction authorisation on their own infrastructure; we receive only a confirmation reference and the amount deposited. Our approach balances security with the speed Bangladesh players expect when they want to fund an account and start playing.

Encrypted Sessions

Every login, deposit and withdrawal request moves through an SSL tunnel so your credentials and wallet details stay private. You will see the padlock icon in your browser address bar whenever you are logged in.

Cookie Purpose

We set a session cookie to keep you logged in across pages and a preference cookie to remember your language choice. No third-party advertising cookies track you around the web; the cookies we use stay on our domain.

Retention Period

Transaction records stay on file for the period required by payment-processing rules, typically three years. Profile data—name, mobile number, email—remains active while your account is open; you can request deletion after formal closure.

Data-Access Rights

You can ask for a copy of the personal information we hold, request corrections if a detail is wrong, or withdraw consent for promotional messages. Contact the support desk with your registered mobile number to start the process.

Common Privacy Questions

We collect your name, mobile number, email address and date of birth to verify your identity and comply with account-opening rules. When you deposit via bKash, Nagad or Rocket, we record the wallet number and transaction reference to match the payment to your balance.

Transaction records—deposits, withdrawals, bet history—stay on file for three years from the date of the last activity, in line with payment-processing and financial record-keeping requirements. After that period we anonymise or delete them from our live systems.

Yes. Log in to your account dashboard, open the communication-preferences panel, and uncheck the box for promotional announcements. You will still receive transaction confirmations and account-security alerts, but no marketing messages about new games or offers.

We do not sell lists of account holders. Payment processors—bKash, Nagad, Rocket—receive only the information needed to authorise a deposit or withdrawal. Game providers see a session token, not your personal details. We do not pass your mobile number or email to advertisers.

Contact our support desk through live chat or email, provide your registered mobile number for verification, and ask for a data-subject-access request. We will send you a summary of your profile information, transaction history and login sessions within seven business days.

We set a session cookie to keep you logged in and a preference cookie to remember your language choice. Both are first-party cookies that stay on our domain. You can clear them through your browser settings, but doing so will log you out and reset your preferences.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.